Account Administrator

Salary: Competitive salary up to £32,000 per annum
Hours: 40 hours per week
Working Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch break)

About the Role

We are looking for a well-organised and proactive Account Administrator to join our team. This is a varied role that requires excellent organisational skills, the ability to manage multiple tasks simultaneously, and a professional approach when dealing with clients and colleagues. The successful candidate will play a key role in coordinating work schedules, supporting the office team, and ensuring the smooth day-to-day running of administrative operations.

Key Responsibilities

• Schedule and coordinate Fire Damper, Ventilation Hygiene Cleaning and Grease Extract works.

• Liaise professionally with clients and field operatives to ensure jobs are planned and completed efficiently.

• Manage and maintain work schedules, responding to changes and priorities as required.

• Prepare and distribute post-clean reports.

• Update and manage schematics and related documentation.

• Complete invoicing spreadsheets accurately and in a timely manner.

• Maintain organised filing systems, both electronic and paper-based.

• Answer incoming telephone calls and respond to enquiries professionally.

• Handle client queries and complaints effectively, escalating where appropriate.

• Provide general administrative support to the wider team.

The ideal candidate will have:

• Previous experience in scheduling, planning or office administration.

• Strong organisational and time management skills, with the ability to prioritise a busy workload.

• Excellent communication skills, including a clear and professional telephone manner.

• Confidence in dealing with clients, colleagues and contractors.

• A positive, personable attitude and the ability to work well within a team.

• The ability to work independently, use initiative and self-manage when required.

• Strong multitasking skills and the flexibility to adapt to changing priorities.

• Good working knowledge of Microsoft Office applications, particularly Outlook, Excel and Word.

• A willingness to learn and develop within the role.

• Reliable attendance and excellent punctuality.

What you’ll get in return:

• Full on-the-job training and ongoing support

• Competitive salary

• Regular company social events

• Access to Vivup – discounts on gym memberships, retailers, holidays, and more

• Job stability in a well-established business

• Clear opportunities for internal progression

• 20 days holiday plus 8 bank holidays per annum

A bit about us:

Indepth Hygiene Services is part of the Premier Technical Services Group (PTSG) – one of the UK’s leading providers of specialist safety services. We’re a collective of 30 businesses offering everything from fall protection and electrical testing to fire solutions and high-level cleaning.

Our team at Indepth specialises in commercial kitchen cleaning and fire damper maintenance – essential services that help keep buildings and people safe.

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